FAQs
Shipping
Not at this moment. We are looking to offer shipping to other areas shortly. We are happy for customers to arrange a courier collection from store of any of our range for shipping outside of the UK. Contact us for more information.
This depends on the product ordered, but usually most orders arrive within 2 - 5 working days. If you need a firm delivery time, please contact us before placing an order. Some orders can take upto 10 working days if we need to move stock from our holding warehouses.
For small items and most spares we use Royal Mail, Yodel or DPD.
For larger items we use DPD, Parcel Force or DHL.
For large machines we use our own service and delivery vehicles, or Hallam Express (part of the pallet network).
FREE for orders over £250.
£5.99 UK Mainland for orders under £250.
£35.00 Highlands and Islands.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, most of our machines are available for demonstrations. Small machines, vacuum cleaners and spare parts can not be demonstrated. For more information about our demonstrations, please click HERE.
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